Talk to someone who can fix it.
Quotes, accounts, partnerships, press. We answer the same day on weekdays. There is no support queue and no chatbot in the way: your email reaches a person who can act on it.
One inbox, routed to the right person.
Every request goes to the same address. Choose the topic that fits and we’ll make sure it lands with the right team.
Quote requests go straight to an ops lead, not a queue. Tell us what you’re moving, from where to where.
Account questions, claims, anything stuck in transit. Put your tracking code in the first line.
Carrier partnerships, hub agreements and integrations. We take our time here on purpose.
Coverage, requests for comment and brand assets.
How fast you’ll hear back.
These are the times we hold ourselves to. If something is urgent, say so in the subject line.
- QuotesWeekdays, 8 a.m. to 6 p.m. local time1 hour
- Account supportEvery day, weekends included4 hours
- Partnerships and pressBusiness days2 days
- Stuck in transit?Call your account manager if you have one. Otherwise email us and we’ll page someone.Page ops
Come and talk freight over coffee.
We have crew at every hub on the map. Our regional ops leads work from these three offices. If you’re nearby, drop in.
Amsterdam
Stadhouderskade 6, 1054 ESSingapore
1 Raffles Place, #44-02Los Angeles
10250 Constellation Blvd, Suite 1700Some answers are faster to find yourself.
Where is my parcel?
Enter your tracking code, which looks like NVL-26-7K9Q-P4R2, to see every scan as it happens.
Something lost or damaged?
File within seven days of the delivery window. Most claims are resolved in under 48 hours.
Pickup, customs, pricing
The questions people ask before their first shipment, answered in one place.
Need a quote right now?
Most quotes go out within the hour. Tell us what you’re moving and where, or price it yourself in the quote tool.