Terms of service.

Who’s agreeing to what

These terms govern your use of Nauvo Logistics services: booking shipments, the dashboard, the public tracking page and our APIs (where applicable). By booking a shipment, you accept these terms for yourself or for the entity you represent.

What we agree to do

• Pick up your cargo within the booked window
• Keep unbroken custody from pickup to delivery
• Provide live tracking that you and your recipient can see
• Insure every shipment up to its declared value
• Handle customs paperwork on international lanes
• Respond to support enquiries within four hours, every day

What you agree to do

• Provide accurate sender, recipient and contents information
• Not ship items prohibited by law or by our restricted list (firearms, uninsured high-value cash, live animals without prior approval)
• Pay invoices within thirty days of issue
• Tell us immediately about any suspected loss or damage

Pricing and payment

Quoted prices are valid for thirty days unless stated otherwise. Volume discounts start past fifty shipments a month and apply automatically on the next invoice. We accept wire transfer, card, and SEPA direct debit for EU customers. Late payments accrue interest at the legal maximum in the origin jurisdiction.

Delivery promises and credits

When we miss a published delivery window and the delay is on us, we credit the full shipping cost to your account automatically — no claim form needed. “On us” excludes weather events, customs holds caused by missing or incorrect declarations, and the recipient being unavailable.

Loss and damage

Every shipment is insured up to its declared value at no extra cost. For higher-value cargo, you can add cover at booking. To file a claim, email info@nauvologistics.com with the tracking code and a description of what happened. Most claims resolve in under forty-eight hours.

Restricted and prohibited items

You may not ship firearms, ammunition, live animals (without prior arrangement), perishables (without a prior cold-chain arrangement), cash or bearer instruments, narcotics, items prohibited by destination customs, or anything else that would put our crew, equipment or other shipments at risk. If we discover a prohibited item in transit, we may dispose of it lawfully and bill you for the cost.

Liability cap

Our total liability for any single shipment is capped at the declared value plus the shipping cost, except where additional insurance was purchased. We’re not liable for indirect or consequential damages, such as lost sales, lost contracts or brand damage. If those are a concern, raise them with our operations team in advance and we’ll discuss bespoke cover.

Termination

You can close your account at any time. We can close accounts that repeatedly ship prohibited items, commit fraud or fail to pay. Either way, we honour cargo already in our custody until it’s delivered or returned.

Disputes

We try to resolve disputes through info@nauvologistics.com first — most are misunderstandings an operations lead can fix in an afternoon. Failing that, disputes go to binding arbitration in the jurisdiction of the shipment’s origin hub, governed by local law.

Changes

When these terms change materially, we email everyone with an active account thirty days in advance. Continued use after the effective date counts as acceptance. The full revision history is available on request.