
Incoterms® 2020, explained: who pays, who carries the risk, and when
The eleven Incoterms rules decide where cost and risk pass from seller to buyer. Here is what each one means in practice — and the three that cause most disputes.
Short, practical guides to customs, documents, insurance, packing and pet relocation. Read them before your next shipment, not after it.

The eleven Incoterms rules decide where cost and risk pass from seller to buyer. Here is what each one means in practice — and the three that cause most disputes.
Five topics, each written by the people who move the cargo. Pick one to see every guide in it.

Classification, documents and clearance — the paperwork that decides whether your shipment crosses a border on time.

How to pick a mode, how you’re charged, and what your tracking page is telling you.

Timelines, documents and crate rules for moving a pet across borders.

What a carrier is really liable for, and how to protect what it isn’t.

Packing that survives international handling and passes border inspection.
Customs & ComplianceThe commercial invoice is the document customs actually reads. Get these fields right and most clearance delays never happen.
Customs & ComplianceYour HS code sets your duty rate, triggers licence checks, and drives trade statistics. Here is how the system is built and how to classify goods correctly.
Shipping GuidesAir is fast and predictable; sea is cheap and built for volume. The right choice depends on five factors — and often the answer is both.
Shipping GuidesCarriers charge for space as well as weight. Here is how volumetric weight is calculated, worked through with real numbers — and how to reduce it.
Pet TransportPet relocation is decided months before the flight. Here is the order things need to happen in — microchip, vaccines, paperwork and crate — and why the sequence matters.
Insurance & ClaimsA carrier's legal liability is capped by weight, not value — often far below what the goods are worth. Here is how the limits work and how to close the gap.
PackagingAn international shipment may be handled dozens of times. Pack for the worst handling, not the average — here is how, including the wood-packaging rule that stops shipments at the border.
Customs & ComplianceBetween landing and release, an import goes through declaration, risk assessment, possible inspection and duty payment. Here is each stage — and what causes holds.
Shipping GuidesPerfume, lithium batteries, paint and aerosols are all regulated dangerous goods. Here is how classification works and what it means for your shipment.
Shipping Guides"In transit" for four days. "Exception." "Held at customs." A plain-language guide to tracking statuses, and which ones need you to act.

Guides cover the general rules. For your goods, your route and your documents, our team will check the details with you.